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Rethinking Complexity

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Posts tagged with the category Improving Performance

I have been engaged in a significant structural change at Saybrook over the last few weeks that has caused me to reflect on how I move through change. In speaking with a colleague yesterday who resides outside of the organizational system that is Saybrook, I was able to gain some clarity that might be of use to others. I truly believe that we are...
Photo courtesy of OregonLive.com
The belief that government must continue to be structured and must function in 2012 as it has in the past is a myth. There is much that public sector leaders can do to change their organizational culture, improve the quality of services they deliver, and become more efficient stewards of the public’s money. I would argue that one of the...
We had been following the blue Mercedes for almost 10 minutes up and down the streets of an upscale Miami neighborhood on that hot July morning before its driver, a middle-aged man accused of swindling private investors out of hundreds of thousands of dollars, slammed on the brakes bringing his car to a screeching halt. He jumped out of the...
Two of my daughters play volleyball. It’s a significantly more complicated version of the game I remember playing in gym class. It still involves six players on each side, but once the ball is served, the players move around the court in choreographed sprints that look fairly chaotic to the untrained eye. I seem to remember standing in my...
I’ll be travelling to Chicago next week to meet with a prospective insurance industry client. I’m joining Lisa, a sales director who has been talking with the potential client about our training programs and consulting services. The head of the company’s talent development function is interested in creating a centralized approach...
By Dedda71 (Own work) [CC-BY-3.0 (http://creativecommons.org/licenses/by/3.0)],
Everything I read points to the need for attention for our brains to develop new neurons and synapses, and I've been wondering about awareness and attention. Mindfulness practice is an awareness and attention practice where we build our capacity to pay attention by stopping our activity and focusing on our direct and immediate experience. We...
For the organizations that survived the 2008 to 2009 recession, growth now seems to be the dominant theme. Is this a sign that we are past the scarcity introduced by the recession or is it just a form of coping with economic limitations? Most organizations in the U.S. experienced a revenue shrinkage that ranged between 15 percent  and 40...
So much of how we make sense of the world starts with the questions we choose to ask. At the same time, the questions we choose to ask are shaped by the way we make sense of the world. Which came first, the question or the answer? A great example of how one can trace the source of our questions to our frames of reference can be found in Edwin A....
I was recently asked what I was currently working on to support sustainable life on the planet. Over the years, I have been doing my part by recycling, reducing my consumption, reducing carbon usage, and bringing sustainability conversations into my university and other groups in which I participate; however, when I reflected on this question,...
Agreements are the currency of human systems. Many agreements are implicit social or cultural conventions. We’re not really conscious that we’ve agreed to anything when we stop at red lights, for example, or when we allow people to exit the elevator before we enter. Other agreements are hard won and inconsistently implemented. When I...
When we think of meditation, we conjure thoughts of something good for us, but also something perhaps too "New Age." When I was in the pre-op room at the Cleveland Clinic waiting for my heart surgery, a social worker noticed my high level of anxiety and offered a number of services, which included guided meditation. I was surprised at...
Photo of Dennis T. Jaffe courtesy of DennisJaffe.com
This week, I hosted a conference call with Saybrook professor Dennis Jaffe, which led me to rethink the most muddied and, perhaps, top-of–the-totem-pole thinking: family relationships within the business context. During my conversation with Dennis this week, I had an opportunity to visit his 2009 book on family stewardship, Stewardship in...