Posts tagged with the category Improving Performance
SYSTEMS THINKING IN ACTION: A Conversation with Storyteller David Hutchens
Storytelling's not big in the business world. Author and consultant David Hutchens says he encounters resistance every time he asks executives to tell him about the results they got on a project. They generally clam up, he said, and default to standard answers. We reached our target, some executives will say. Others will tell him everything...
El Día de los Muertos
My time living and working in Mexico has given me an appreciation for the celebrations of Halloween on October 31st, All Saints' Day on November 1st, and the Day of the Dead (or Día de los Muertos) on November 1st through the 2nd. To remember the dead and honor their joys and pleasures in life at the end of October, I often create an...
SYSTEMS THINKING IN ACTION: Four Levels of Reality
How we view the world around us is pretty darn interesting from the perspective of systems thinker Charlotte Roberts. According to Roberts, our mental models shape the structures we create, the patterns that we spot, and the events that we choose to see or acknowledge. It's a hierachical evolution of perception—applicable to both...
"It's Not a Show": How to Become a Better Meeting Participant
Organizational systems consultants, like myself, usually have loads of advice for bosses about how to lead meetings. Meetings fascinate us consultants because that’s where all the action takes place—they are a microcosm of an organization’s culture. You can learn a lot about an organization by paying attention to how the...
Sharing the Responsibility of Leading: Employee Engagement & Shared Leadership
Could a shared leadership framework enable organizations to deal with complexity, improve decision-making, enable adaptability and nimbleness, and increase performance across the board? Researchers such as Craig L. Pierce and Henry P. Sims Jr. would say yes! What exactly is shared leadership and how could it improve an organization's...
Reflections on Dialogue: The Power of Shared Meaning
At Saybrook's August 2010 residential conference, I participated in the generative and strategic dialogue seminar facilitated by Dr. Nancy Southern, Dr. Kathia C. Laszlo and Dr. Alexander Laszlo of the organizational systems program. Learning about the difference between discussion and dialogue was particularly transformative and deepened my...
“Getting the Work Done”: Leadership and the Difficulty of Contextualizing Emotions
I led two team projects during the last semester of my MBA program. One project involved the development of a business plan for a new deli. The other involved the development of a consulting plan for a crime-laden, Miami neighborhood seeking to become a tourist destination that could one day rival South Beach. The business plan was hypothetical....
Phenomenological Leadership: An Old Philosophy for Modern Leaders
I’ll never forget being a young manager having learned to know-it-all, or defend-it-all, but not having truly “heard-them-all.” So, who is the them? And, why should we stop to hear what they say? Them refers to a leader’s followers. Even though I don’t like the word "followers" because it...
Facilitating a Hijacking
I have a sweet spot for facilitating groups to do any kind of work—strategy, visioning, daily business, new product development, planning—you name it. I love to be in the thick of it—helping leaders, groups, teams, boards, or collectives get better results than they think is possible. Recently a group brought me in to facilitate...
Your Performance Management System "Meets Expectations"
To: Management From: A concerned employee Subject: Performance Management Well, it’s that time of year again. The leaves are changing color, the kids are back in school in their new shoes, and I’m preparing to meet with my boss to have a year’s worth of behavior summed up in a two-or three-word euphemism that will determine my...
Complex Change Calls for Cross-Sector Collaboration
I had the opportunity last week to help facilitate a session for non-profit, business, technology, education, and media leaders who came together for the inaugural summit of ConvergeUS. Co-Chaired by TechNet’s CEO, Rey Ramsey, and Twitter’s Co-Founder, Biz Stone, ConvergeUS drives technology-based breakthroughs for critical social...
Collaboration Isn't Easy
It is clear that collaboration is a necessity in navigating today's complex work environments where ambiguity and change are constants. What is not clear is how to make collaboration part of an organization's culture and the default behavior pattern for leaders. One possible solution comes from Morten T. Hansen's 2009 book,...
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