Posts tagged with the category Self and the Other
As a child, I loved creative stuff. One time after watching a Pink Panther cartoon circa 1984, I grabbed a few sheets paper, turned them sideways, and wrote the storyline of the episode on the right side of each sheet. Sitting on the floor of my bedroom, with my trusty Fischer-Price record player at my side serving as a pretend typewriter, I...
Calling New Delhi: Customer Service Reps and the Corporate Benefits of Cultural Complexity
Most people know that a majority of corporations outsource their call centers to India. They don't necessarily learn this fact in business school. They learn it by simply dialing the customer service line and hearing a voice on the other end speak with an accent that hails from the outskirts of New Delhi. What most customers living in the...
Stay a Humble Learner
I'm glad the holiday season is over. Don't get me wrong. I'm no grinch. I love watching the Thanksgiving Day parade on TV, trimming the Christmas tree, opening presents, and embracing the optimism that the dawn of each new year brings. But there's a dark side to the holidays that I don't like. It's the side that makes a...
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