Posts tagged with the category Self and the Other
Theorizing on the Role of the Individual within an Organization
Individuals create social societies wherever they go, according to several organizational theorists of the late 19th and early 20th century. Douglas McGregor, for instance, created his ABC theory regarding attitude, behavior, and consequences to illustrate the importance of the individual within working groups and the effect upon successful output...
Smacked in the Face by Darkness
I live a peaceful life running a small business from my home in Reno, Nevada. My work requires travel and offers me the good fortune of working with international leaders to help them improve their collaboration and communication. Life’s pretty good and the organizational world that I am immersed in has challenges of growth, revenue...
Begging to Belong?
Why do we all seem to be begging to belong today? Kids beg for iPhones. Connecting via text is still connecting. Just ask anyone. Striking a balance between being alone and being part of a group—a team, a club, or an organization—seems to be the seesaw of life. Rollo May once wrote, "Loneliness is such an omnipotent and painful...
Making Time for Dialogue
I am teaching a course on generative and strategic dialogue this term and, through the amazing dialogue with my students, I am reminded of the importance and challenge of this communicative practice. Dialogue asks us to become more aware and intentional about how we listen, think, and speak. In his 1999 book, Dialogue and the Art of Thinking...
As a child, I loved creative stuff. One time after watching a Pink Panther cartoon circa 1984, I grabbed a few sheets paper, turned them sideways, and wrote the storyline of the episode on the right side of each sheet. Sitting on the floor of my bedroom, with my trusty Fischer-Price record player at my side serving as a pretend typewriter, I...
Calling New Delhi: Customer Service Reps and the Corporate Benefits of Cultural Complexity
Most people know that a majority of corporations outsource their call centers to India. They don't necessarily learn this fact in business school. They learn it by simply dialing the customer service line and hearing a voice on the other end speak with an accent that hails from the outskirts of New Delhi. What most customers living in the...
Stay a Humble Learner
I'm glad the holiday season is over. Don't get me wrong. I'm no grinch. I love watching the Thanksgiving Day parade on TV, trimming the Christmas tree, opening presents, and embracing the optimism that the dawn of each new year brings. But there's a dark side to the holidays that I don't like. It's the side that makes a...
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