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I’m working on becoming more compassionate. His Holiness the Dalia Lama believes that compassion forms the basis for ethical behavior. My interest in compassion is less noble. I find that when I remember to shift my attention from analysis to compassion, I always learn something. Two articles published last week have tested my capacity for compassion. Before reading them, I would have been hard-pressed to feel even a stitch of empathy for fashion models or a cup of human kindness for college athletes... sorry. You see what I mean? I can...
 The first part of this leadership challenge explored the concept of “unveiling the illusions of the true professional.” The concept behind the exploration came from Margaret Wheatley's poem "The True Professional," where she challenges the reader to seek a “reliable truth” that will “let the human heart rest.” I would now like to focus on the “action” and “surrender” sections of the same poem. In "The True Professional," Wheatley wrote: "Action like...
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What is the emotional side of complexity and how can it help us understand and manage complexity? John Kotter, a Harvard Business School professor and expert on leadership and change, said this year that managing change is about understanding the human condition of fear that is inherent in all change. Change, he added, is managed through deeds that generate credibility. How leaders generate credibility is not a lightweight change plan. It involves depth and honesty; it is transformational rather than transactional. Fear is often made worse...
One of the best tips I ever got came from journalism school. The tip involved assumption-making and it was offered in the form of a question-and-answer. Do you know what happens when you make assumptions? The journalism professor asked my undergraduate, database research class. The first three letters of the word "assumption," that's what you make of yourself. He was right. I just didn't realize how much. As a no-nonsense journalist-in-training, I was taught not to take things sources told me at face value. I was taught to...
There are probably as many ideas about leadership as there are leaders. Leadership is a subject that has been explored and documented by academia and practitioners alike. Numerous models have emerged and are taught at colleges and organizations across the world. Most aim at identifying the actions of good leaders so that new ones can replicate them. Leadership is viewed as a necessary commodity across every organization. Without it, we feel our organizations could not be successful. In our culture, the hero and the leader are very closely tied...

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