Posts tagged with the category Organizational Culture
Business Models and You
Southwest, Google, Apple, McDonalds, Amazon, Wal-Mart, Cragslist and many others have influential business models that have changed industries and the way we live. A business model is what we experience as stakeholders. Unless we are intimately connected to an organization, we do not know or understand its strategies or tactics but we...
Acting Like Owners, Be Careful What You Wish For
Starting tomorrow, my colleague Ashley Welch and I will be in New Orleans for Entrepreneur Week. New Orleans Entrepreneur Week (NOEW) culminates a season of entrepreneurship sponsored by The Idea Village, a non-profit organization established in 2000 whose mission, according to their website, is to “identify, support and retain...
Do You Still Go to Work?
We closed the Dallas Region office of my consulting firm in 2002. When I boxed up my stuff, it marked the end of 14 years of reporting to work in an office building. Since then, when I’m not travelling, I work from home. Until this week, I hadn’t given much thought to “office work.” I just returned from a trip to London...
Bridging the Perceptual Gap between “Us and Them”
This spring, I conducted a cultural assessment of a rural health organization as part of a course assignment on organizational culture and cross-cultural management. Through this project, I was able to see just how a leader’s presence and absence affects employee perception of group perception, teamwork, and organizational culture. The...
It's a Small, Intricately-networked, Less-than-Perfect World After All
I drove up to the Epcot Center park gate and something seemed different. The parking lot looked worn and shabby, and a lone security guard was manning the gate. It’d been about four or five years since I’d last visited Epcot and I’d heard there was construction going on in the parks, but this stripped-down, gravelly, amusement-...
Organizational Culture: A Non-Judgmental Approach
Tom Peters and other organization development luminaries consider culture a key element in sustainability and success. There are many studies and books seeking to understand and provide models for organizational culture. Most are based on the analysis of successful organizations, like Apple and Google, extracting characteristics that might...
Leading Public Organizations Creatively
The belief that government must continue to be structured and must function in 2012 as it has in the past is a myth. There is much that public sector leaders can do to change their organizational culture, improve the quality of services they deliver, and become more efficient stewards of the public’s money. I would argue that one of the...
The Mantra Of Appreciation
I first learned about appreciative inquiry in the late 1980s when David Cooperrider and Diana Whitney developed their model, echoing Maslow’s idea that we look at the successful rather than pathological examples to really be helpful to individuals and organizations. At that time the concept of excellence was shaking organizations and Covey...
Two of my daughters play volleyball. It’s a significantly more complicated version of the game I remember playing in gym class. It still involves six players on each side, but once the ball is served, the players move around the court in choreographed sprints that look fairly chaotic to the untrained eye. I seem to remember standing in my...
Who’s the Boss?
One of the most often repeated punch lines from Gallup’s famous Q12 survey of employee engagement is that employees join companies, but leave their immediate supervisor. In other words, people mostly talk about the company when asked what attracted to them to a particular job, but they mostly cite issues with their immediate manager when...
When Forging Agreements, Silence is... Silence
Agreements are the currency of human systems. Many agreements are implicit social or cultural conventions. We’re not really conscious that we’ve agreed to anything when we stop at red lights, for example, or when we allow people to exit the elevator before we enter. Other agreements are hard won and inconsistently implemented. When I...
On the Immanent Transgression of Permission
Cuba imports cigars from him. He once had an awkward moment just to see how it feels. He is the only man to ever ace a Rorschach test. He once taught a German Sheppard how to bark in Russian. Do you recognize any of these lines? They're the product of a brilliant advertising campaign called "The Most Interesting Man in the World"...
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