Posts tagged with the category Aimee C. Juarez
Organizational Culture and Its Effects on Creativity
Culture links people together. It does so, according to organizational theorist Edgar H. Schein, by allowing people to band together as a group and develop a unique set of beliefs and practices that are absorbed and accepted by all of its members. In time, the group’s beliefs and practices, which consist of shared assumptions, perceptions,...
As a child, I loved creative stuff. One time after watching a Pink Panther cartoon circa 1984, I grabbed a few sheets paper, turned them sideways, and wrote the storyline of the episode on the right side of each sheet. Sitting on the floor of my bedroom, with my trusty Fischer-Price record player at my side serving as a pretend typewriter, I...
Calling New Delhi: Customer Service Reps and the Corporate Benefits of Cultural Complexity
Most people know that a majority of corporations outsource their call centers to India. They don't necessarily learn this fact in business school. They learn it by simply dialing the customer service line and hearing a voice on the other end speak with an accent that hails from the outskirts of New Delhi. What most customers living in the...
Stay a Humble Learner
I'm glad the holiday season is over. Don't get me wrong. I'm no grinch. I love watching the Thanksgiving Day parade on TV, trimming the Christmas tree, opening presents, and embracing the optimism that the dawn of each new year brings. But there's a dark side to the holidays that I don't like. It's the side that makes a...
How to Grow a Grassroots Green Team
Creating a sustainable workplace can be pretty easy to do if you've got a green team running the show. Green team members aren't outsiders you bring in to teach workers how to be eco-friendly. They're actually members of your staff who learn about sustainable practices as a group so they can work together to develop strategies that...
Stories of a Storyteller: Perspective is Everything
I remember covering the American Cancer Society's Relay for Life in April 2003. Well, sort of. I was four months into my internship with The Miami Herald at the time covering the civic beat in the town of Miami Lakes, a suburb about 30 minutes northwest of Miami. I landed that intership after stringing for the newspaper for more than a year...
Polarity Thinking: Learning to Accept Both Sides of an Argument
Russ believes in equal opportunity. He looks down on the greed, the disparities, and the selfishness that, he believes, presently dominate U.S. culture. The way Russ sees it, the individualistic view that's caused all of the country's current economic problems overshadows our ability as a society to create a system that takes care of all...
SYSTEMS THINKING IN ACTION: Peter Senge on the Continuing Journey Toward Sustainability
The globe can't escape exponential growth. Population rates continue to spike, countries such as China and India continue to rapidly develop, consumption and waste trends continue to increase, and businesses continue to seek out more and more market share across the globe. Our current patterns are placing a huge toll on our planet, which...
SYSTEMS THINKING IN ACTION: A Conversation with Storyteller David Hutchens
Storytelling's not big in the business world. Author and consultant David Hutchens says he encounters resistance every time he asks executives to tell him about the results they got on a project. They generally clam up, he said, and default to standard answers. We reached our target, some executives will say. Others will tell him everything...
SYSTEMS THINKING IN ACTION: Seeing is Understanding
David Sibbet finds it tough to understand a story unless you can see it in some way. “Really good storytellers paint pictures in your mind,” he told attendants of the 2011 Systems Thinking in Action Conference this morning during his keynote address titled Visual Teams: Graphic Tools for Creating and Sustaining High Performance. A...
SYSTEMS THINKING IN ACTION: Four Levels of Reality
How we view the world around us is pretty darn interesting from the perspective of systems thinker Charlotte Roberts. According to Roberts, our mental models shape the structures we create, the patterns that we spot, and the events that we choose to see or acknowledge. It's a hierachical evolution of perception—applicable to both...
“Getting the Work Done”: Leadership and the Difficulty of Contextualizing Emotions
I led two team projects during the last semester of my MBA program. One project involved the development of a business plan for a new deli. The other involved the development of a consulting plan for a crime-laden, Miami neighborhood seeking to become a tourist destination that could one day rival South Beach. The business plan was hypothetical....
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